Shipping policy
We have shipping options available in the U.S.
Standard - Delivery in 3 to 5 Business Days via USPS flat rate $10
Preorder - Please allow up to 3 weeks for your order to be prepared and shipped
Please expect a processing time of 1-2 business days for orders placed with standard shipping.
SHIPMENT TRACKING
Please note that you may receive more than one Shipment Notification E-mail if item(s) from your order are shipping separately.
If tracking information on the shipping carrier page for your order is not showing activity/movement for more than 5 business days, please contact us at contact@ltinhair.com
CAN I CHANGE ADDRESS INFORMATION ON MY CURRENT ORDER?
Orders begin processing as soon as submitted and typically cannot be stopped or changed. If you need to make edits to your order within an hour of placing please email us at contact@ltinhair.com and we will do our best to accommodate but cannot guarantee.
Once your order has shipped, if you need to edit or correct any address information, we recommend reaching out directly to the shipping carrier.
Please note that modifying addresses or shipping methods can significantly impact the delivery processing time(s) and may incur fees, which are paid by the customer directly to the carrier.
Here are the specific instructions for our carrier:
USPS (Domestic Orders):
Use USPS Package Intercept to make address changes: USPS Package Intercept.
LOST OR STOLEN PACKAGES
We know carrier issues and delays can happen. We find that some carriers may scan a package as “Delivered” when it is still out for delivery and will sometimes physically deliver the parcel within the next four business days.
After 4 business days, if your order is showing as "Delivered” by the carrier, and you have still not located your package, and you have checked the area surrounding your delivery address please reach out to us at contact@ltinhair.com
Please note, Ltin Hair is not liable for missing or stolen packages marked delivered. If you believe this was mis-delivered, we recommend filing a claim with the carrier directly. At this time, we're not currently set up for reshipment orders or exchanges and require that a new order is placed with the returned funds.
If the carrier’s tracking link for your order is not showing activity or movement for more than 5 business days, please contact us.